A real person
reads every message.
No ticket numbers, no bots asking you to rephrase the question. Write to us and someone on our small team gets back to you — usually under 24 hours, and always with a straight answer.
theeyehex@gmail.com
We answer under 24 hours, Monday to Friday, 9am – 6pm CET.
Every parcel ships with tracking, and the number lands in your inbox the moment it leaves us. Send us your order number and we'll chase it for you.
Not happy with what you see in the mirror? Write to us within 90 days and we'll refund you. No photos required, no interrogation.
We're a small team, not a call centre. That means you might wait a few hours for a reply on a busy day — but the person writing back has actually used the product and can tell you whether it's right for you.
Send us a message
The more you tell us, the better we can help. If it's about an order, add the order number.